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Journal Article

Citation

Drury CG, Patel C, Prabhu PV. Int. J. Ind. Ergonomics 2000; 26(2): 163-176.

Copyright

(Copyright © 2000, Elsevier Publishing)

DOI

unavailable

PMID

unavailable

Abstract

Following a successful demonstration of the applicability of human factors guidelines to the design of aircraft maintenance documentation (Patel et al., 1994, Applied Ergonomics, 25 (5) 286 - 293) a natural extension was to replace paper-based workcards with a computer system. Using additional human factors guidelines for design of computer systems, a prototype hypertext system was developed for use on a portable computer. A number of different workcards were accommodated, and an evaluation made of the computer-based workcard against both original and improved paper-based workcards. For the task studied, eight inspectors rated the computer-based system highly on scales derived from the guidelines. The computer-based system was a significant improvement over the original paper-based workcards.Relevance to industryProcess documentation and work instructions need to be used in many industries, particularly those certified under the ISO-9000 series of standards. An obvious way to improve the management of documentation is to deliver it to the user electronically. This paper shows how the user interface to such a system can be designed.

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