@article{ref1,
title="Crisis Communications",
journal="Industrial crisis quarterly",
year="1987",
author="Shrivastava, P.",
volume="1",
number="2",
pages="2-2",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="0921-8106",
doi="10.1177/108602668700100201",
url="http://dx.doi.org/10.1177/108602668700100201"
}