@article{ref1,
title="Lateral violence: why it's serious and what OR managers can do",
journal="OR manager",
year="2007",
author="Patterson, Philip",
volume="23",
number="12",
pages="1, 7, 9-11",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="8756-8047",
doi="",
url="http://dx.doi.org/"
}