@article{ref1,
title="Coping with violent people: a multi-part series",
journal="Emergency medical services",
year="2007",
author="Rollert, Steve",
volume="36",
number="4",
pages="84-87",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0094-6575",
doi="",
url="http://dx.doi.org/"
}