@article{ref1,
title="The A-B-C method of crisis management",
journal="Mental hygiene",
year="1968",
author="Jones, W. L.",
volume="52",
number="1",
pages="87-89",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0025-9683",
doi="",
url="http://dx.doi.org/"
}