@article{ref1,
title="Personal characteristics of volunteer phone counselors",
journal="Journal of consulting and clinical psychology",
year="1973",
author="Tapp, J. T. and Spanier, D.",
volume="41",
number="2",
pages="245-250",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0022-006X",
doi="",
url="http://dx.doi.org/"
}