@article{ref1,
title="Survival skills for working with potentially violent clients",
journal="Social casework",
year="1983",
author="Kaplan, S. G. and Wheeler, E. G.",
volume="64",
number="6",
pages="339-346",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0037-7678",
doi="",
url="http://dx.doi.org/"
}