@article{ref1,
title="Defusing conflict. Abuse prevention strategies",
journal="Contemporary longterm care",
year="1992",
author="Hegland, A.",
volume="15",
number="11",
pages="60, 62-60, 62",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="8750-9652",
doi="",
url="http://dx.doi.org/"
}