@article{ref1,
title="Crisis communications",
journal="Health progress (Saint Louis, Mo.)",
year="1992",
author="Weiss, R.",
volume="73",
number="8",
pages="66-8, 71",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0882-1577",
doi="",
url="http://dx.doi.org/"
}