@article{ref1,
title="How to handle a hostage-taking incident",
journal="Dimensions in health service",
year="1981",
author="Phillips, M. S.",
volume="58",
number="4",
pages="26-27",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0317-7645",
doi="",
url="http://dx.doi.org/"
}