@article{ref1,
title="Calling the cops: Police telephone operators and citizen calls for service",
journal="Journal of criminal justice",
year="1981",
author="Antunes, George and Scott, Emma J.",
volume="9",
number="2",
pages="165-180",
abstract="Citizen calls for police service represent direct demands on government. It is the job of police phone operators to translate these demands into official, bureaucratically recognized inputs. As<p />",
language="",
issn="0047-2352",
doi="10.1016/0047-2352(81)90020-9",
url="http://dx.doi.org/10.1016/0047-2352(81)90020-9"
}