@article{ref1,
title="Workplace violence: dealing with the abusive patient",
journal="Balance : official publication of the American College of Health Care Administrators",
year="1999",
author="Jacobs, J. L. and Porter, W. D.",
volume="3",
number="2",
pages="22-24",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="1094-6195",
doi="",
url="http://dx.doi.org/"
}