@article{ref1,
title="Violence on the job. Deescalating tensions before they explode",
journal="Journal of Christian nursing",
year="1996",
author="Brewer-Smyth, Kathleen",
volume="13",
number="2",
pages="19-22",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0743-2550",
doi="",
url="http://dx.doi.org/"
}