@article{ref1,
title="Tips on defusing a violent situation",
journal="JEMS: a journal of emergency medical services",
year="1993",
author="Dernocoeur, K.",
volume="18",
number="7",
pages="78-79",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0197-2510",
doi="",
url="http://dx.doi.org/"
}