@article{ref1,
title="Managing the hostile patient",
journal="Geriatric nursing (Minneap)",
year="1966",
author="Kramer, C. H. and Kramer, J. R.",
volume="2",
number="3",
pages="35-37",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0435-5733",
doi="",
url="http://dx.doi.org/"
}