@article{ref1,
title="To listen and to hear: guidelines for the development of a communications skills course for nursing home personnel",
journal="Activities, adaptation and aging",
year="1982",
author="James, Fleming and Deichman, Elizabeth S. and Submission, HCF",
volume="2",
number="1",
pages="69-80",
abstract="This paper describes and gives directions for replicating a communication skills course that has proven effective with direct care providers and health professions students over a five year period. The basic philosophy is that this helpful and facilitative course allows the professional to make maximum useof his therapeutic training and skills. enhances the human contact of the person who provides direct care and helps theolder person make acreative adjustment to his aging process. Helpful and facilitative communication requires both skills and an enthusiastic belief in the therapeutic efficacy of these skills. Such skills and attitudes can be taught in a relatively brief course, in which participants also learn to teach, and make the commitment to teach. what they have learned. This is acapacity building course, which hasas itsgoal learning how to give the kind of help that encourages self reliance and an understanding that the basis of this kind of help begins with communication.<p />",
language="",
issn="0192-4788",
doi="10.1300/J016v02n01_10",
url="http://dx.doi.org/10.1300/J016v02n01_10"
}