@article{ref1,
title="Avoiding workplace violence incidents",
journal="Health estate",
year="2004",
author="Rubens, David",
volume="58",
number="4",
pages="47-49",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0957-7742",
doi="",
url="http://dx.doi.org/"
}