@article{ref1,
title="Going postal. How to defuse employee violence",
journal="Contemporary longterm care",
year="1999",
author="Bonifazi, W. L.",
volume="22",
number="4",
pages="26-8, 30, 32",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="8750-9652",
doi="",
url="http://dx.doi.org/"
}