@article{ref1,
title="Nip patient abuse in the bud. Aides tackle conflict resolution",
journal="Contemporary longterm care",
year="1990",
author="Hegland, A.",
volume="13",
number="9",
pages="64, 113-64, 113",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="8750-9652",
doi="",
url="http://dx.doi.org/"
}