@article{ref1,
title="Lateral hostility and zero tolerance",
journal="Critical care nurse",
year="2007",
author="Miller, Karen Y.",
volume="27",
number="5",
pages="20; discussion 20-20; discussion 20",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0279-5442",
doi="",
url="http://dx.doi.org/"
}