@article{ref1,
title="De-escalating angry and violent clients",
journal="American journal of psychotherapy",
year="2010",
author="Fauteux, Kevin",
volume="64",
number="2",
pages="195-213",
abstract="Lately, encounters with angry clients seem to be more frequent and sometimes violent. While I do not claim to know why this is happening, in the course of 20 years of practice, I have developed insights into managing the angry and violent and de-escalating these situations.<p /> <p>Language: en</p>",
language="en",
issn="0002-9564",
doi="",
url="http://dx.doi.org/"
}