@article{ref1,
title="Performance. 'We are not looking for blame but improvement'",
journal="Health service journal",
year="2006",
author="Nolan, Alexis",
volume="116",
number="6014",
pages="24-26",
abstract="Mersey Regional Ambulance Service was the worst-performing in the country. A strategic review recommended a robust approach to performance measurement and management. An impressive turnaround was achieved by simplifying management systems, rethinking responses to emergency patients and introducing a new performance framework.<p /><p>Language: en</p>",
language="en",
issn="0952-2271",
doi="",
url="http://dx.doi.org/"
}