@article{ref1,
title="De-escalating workplace aggression",
journal="Nursing management (Springhouse)",
year="2003",
author="DelBel, John C.",
volume="34",
number="9",
pages="30-34",
abstract="Consider developing sound aggression prevention programs before negative incidents occur.<p /><p>Language: en</p>",
language="en",
issn="0744-6314",
doi="",
url="http://dx.doi.org/"
}