@article{ref1,
title="How do I handle claims of cruelty?",
journal="Nursing times",
year="2000",
author="Hayward, M. and Neal, K. and Andrews, A.",
volume="96",
number="25",
pages="31-31",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0954-7762",
doi="",
url="http://dx.doi.org/"
}