@article{ref1,
title="Taking the edge off of verbal abuse",
journal="Nursing (Springhouse)",
year="1998",
author="Kohr, R.",
volume="28",
number="1",
pages="48-49",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0360-4039",
doi="",
url="http://dx.doi.org/"
}