@article{ref1,
title="Workplace violence. A focus on verbal abuse and intent to leave the organization",
journal="Orthopaedic nursing",
year="2003",
author="Sofield, Laura and Salmond, Susan W.",
volume="22",
number="4",
pages="274-283",
abstract="PURPOSE: To describe the experience of verbal abuse in a large multihospital system and determine the relationship of verbal abuse with intent to leave the organization. DESIGN: Descriptive correlational design using mailed questionnaires. SAMPLE: Randomized sample of 1000 nurses received questionnaire; 46% response rate, with a final useable sample of 461 surveys. FINDINGS: Of the respondents, 91% had experienced verbal abuse in the past month. The physician was the most frequent source of verbal abuse, followed by patients, patient families, peers, supervisors, and subordinates. More than 50% of the sample did not feel competent in responding to verbal abuse. Amount of abuse and intent to leave were significantly related (r = .211, p < .01). DISCUSSION: Organizations must adopt zero-tolerance policies for professional verbal abuse. Education and coaching are needed to help nurses to improve their skills when responding to patient-to-nurse and professional-to-professional verbal abuse.<p /><p>Language: en</p>",
language="en",
issn="0744-6020",
doi="",
url="http://dx.doi.org/"
}