@article{ref1,
title="Preventing employee-related violence",
journal="QRC advisor",
year="1994",
author="",
volume="10",
number="12",
pages="7-8",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0747-7384",
doi="",
url="http://dx.doi.org/"
}