@article{ref1,
title="Post-accident communication: practical tips designed to diffuse anger",
journal="Director",
year="1995",
author="Calfee, B. E.",
volume="3",
number="2",
pages="84-84",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1551-8418",
doi="",
url="http://dx.doi.org/"
}