@article{ref1,
title="Conflict resolution: a short description of the mediation process for health care professionals",
journal="Colorado nurse",
year="1997",
author="Collins, D. W.",
volume="97",
number="3",
pages="9-10",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="8750-846X",
doi="",
url="http://dx.doi.org/"
}