@article{ref1,
title="A mens' meeting place: quality and service effectiveness",
journal="International journal of health care quality assurance incorporating Leadership in health services",
year="2002",
author="Pennebaker, Duane and Vogels, Rosina",
volume="15",
number="1",
pages="17-24",
abstract="An audit on quality and service effectiveness at a community mens' meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six-week period, using client and chart assessment. A total of 36 consumers, four counsellors and the coordinator were interviewed, both formally and informally. The questions asked reflected the specific criteria related to each standard. Following a review of the results a detailed follow-up and feedback plan was developed, with the suggestion to implement and review organisation specific policies and practices using the 360-degree cycle of monitoring, assessing, taking action, follow-up and feedback.<p /> <p>Language: en</p>",
language="en",
issn="1366-0756",
doi="10.1108/09526860210415579",
url="http://dx.doi.org/10.1108/09526860210415579"
}