@article{ref1,
title="No bad apples",
journal="Hospital and health networks",
year="2008",
author="Thrall, Terese Hudson",
volume="82",
number="12",
pages="42-4, 1",
abstract="Rude, overbearing and intimidating behavior by doctors, nurses or other staff is not only bad for morale, it's also bad for patients' safety. Now the pressure is on hospitals to do something about it.<p /><p>Language: en</p>",
language="en",
issn="1068-8838",
doi="",
url="http://dx.doi.org/"
}