@article{ref1,
title="Responding to 'difficult' patients",
journal="American journal of nursing",
year="1999",
author="Nield-Anderson, L. and Minarik, P. A. and Dilworth, J. M. and Jones, J. C. H. and Nash, P. K. and O'Donnell, K. L. and Steinmiller, E. A.",
volume="99",
number="12",
pages="26-34",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0002-936X",
doi="",
url="http://dx.doi.org/"
}