@article{ref1,
title="The importance of expectation fulfilment on domestic violence victims' satisfaction with the police in the UK",
journal="Policing (Bradford)",
year="2005",
author="Stroshine, Meghan S. and Robinson, Amanda L.",
volume="28",
number="2",
pages="301-320",
abstract="Purpose – This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction.Design/methodology/approach – Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police.Findings – Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled.Originality/value – The results of this study and implications for police policy are discussed.<p />",
language="",
issn="1363-951X",
doi="10.1108/13639510510597924",
url="http://dx.doi.org/10.1108/13639510510597924"
}