@article{ref1,
title="First (mediation) step: Stop the shooting",
journal="Alternatives to the high cost of litigation",
year="2009",
author="Mazadoorian, Harry N.",
volume="27",
number="2",
pages="17-22",
abstract="Violent Chicago streets are as tough a test for mediators as there is. Harry N. Mazadoorian, of Hamden, Conn., draws lessons for commercial ADR from the work of street mediators.<p />",
language="",
issn="1549-4373",
doi="10.1002/alt.20263",
url="http://dx.doi.org/10.1002/alt.20263"
}