@article{ref1,
title="Violence in the Workplace: Guidance and Training Advice for Business Owners and Managers",
journal="Business and society review",
year="2003",
author="Kirk, Delaney J. and Franklin, Geralyn McClure",
volume="108",
number="4",
pages="523-537",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="0045-3609",
doi="10.1046/j.0045-3609.2003.00177.x",
url="http://dx.doi.org/10.1046/j.0045-3609.2003.00177.x"
}