@article{ref1,
title="Performance Measures for the South African Police Service: Setting the Benchmarks for Service Delivery",
journal="Transformation: critical perspectives on Southern Africa",
year="2002",
author="Leggett, Ted",
volume="49",
number="1",
pages="55-85",
abstract="The author looks at international experience and argues that there is a need to return to a set of performance measures that align with what the police actually do, and makes several suggestions for indicators -- domestic violence and rape -- that do not create perverse incentives.<p />",
language="",
issn="0258-7696",
doi="10.1353/trn.2003.0003",
url="http://dx.doi.org/10.1353/trn.2003.0003"
}