@article{ref1,
title="Struggling for confirmation – patients’ experiences of dissatisfaction with hospital care",
journal="Journal of clinical nursing",
year="2007",
author="Eriksson, Ulrika and Svedlund, Marianne",
volume="16",
number="3",
pages="438-446",
abstract="Aim.  The aim of the study was to illuminate patients’ experiences of dissatisfaction with hospital care.<p />",
language="",
issn="0962-1067",
doi="10.1111/j.1365-2702.2005.01544.x",
url="http://dx.doi.org/10.1111/j.1365-2702.2005.01544.x"
}