@article{ref1,
title="Alternative Dispute Resolution: managing upsets and keeping people safe",
journal="Evidence-based healthcare and public health",
year="2004",
author="Donald, A.",
volume="8",
number="6",
pages="412-413",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="1744-2249",
doi="10.1016/j.ehbc.2004.09.038",
url="http://dx.doi.org/10.1016/j.ehbc.2004.09.038"
}