@article{ref1,
title="Receptionists at work. A time study in general practice",
journal="Journal of the Royal College of General Practitioners",
year="1972",
author="Buchan, I. C. and Richardson, I. M.",
volume="22",
number="118",
pages="331-334",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0035-8797",
doi="",
url="http://dx.doi.org/"
}