@article{ref1,
title="Case study: error rates and paperwork design",
journal="Applied ergonomics",
year="1998",
author="Drury, C. G.",
volume="29",
number="3",
pages="213-216",
abstract="A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al [1994, Applied Ergonomics, 25 (5), 286-293]. All of the errors occurred in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.<p /><p>Language: en</p>",
language="en",
issn="0003-6870",
doi="",
url="http://dx.doi.org/"
}