@article{ref1,
title="Emotions at work: what is the link to patient and staff safety? Implications for nurse managers in the NHS",
journal="Journal of Nursing Management",
year="2009",
author="Smith, Pam and Pearson, Pauline H. and Ross, Fiona",
volume="17",
number="2",
pages="230-237",
abstract="Aims  This paper sets the discussion of emotions at work within the modern NHS and the current prioritisation of creating a safety culture within the service.<p />",
language="",
issn="0966-0429",
doi="10.1111/j.1365-2834.2009.00980.x",
url="http://dx.doi.org/10.1111/j.1365-2834.2009.00980.x"
}