@article{ref1,
title="What can we expect from performance management activities that we cannot expect from performance measurement?",
journal="Journal of Policy Analysis and Management",
year="2009",
author="Smith, Dennis C.",
volume="28",
number="3",
pages="512-514",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="0276-8739",
doi="10.1002/pam.20446",
url="http://dx.doi.org/10.1002/pam.20446"
}