@article{ref1,
title="Aggressive behaviour - Prevention and management in the general practice environment",
journal="Australian family physician",
year="2011",
author="Sim, Moira G. and Wain, Toni and Khong, Eric",
volume="40",
number="11",
pages="866-872",
abstract="Background Aggressive behaviour is commonly encountered in the general practice setting and can often be de-escalated using good communication skills. Objective This article provides strategies to reduce and manage early aggression in the general practice environment. Discussion Aggressive behaviour usually occurs when a person feels unfairly treated. Having a systematic approach to the problem can improve safety for both staff and patients. This includes patient centred practice, identifying and managing the early signs of aggression to prevent escalation, having a plan to seek assistance if required, setting limits using a calm respectful manner and reinforcing limits using behaviour contracts when required. The physical layout of the practice and restraint of aggressive people are beyond the scope of this article.<p /> <p>Language: en</p>",
language="en",
issn="0300-8495",
doi="",
url="http://dx.doi.org/"
}