@article{ref1,
title="The effects of organizational climate and interorganizational coordination on the quality and outcomes of children's service systems",
journal="Child abuse and neglect",
year="1998",
author="Glisson, C. and Hemmelgarn, A.",
volume="22",
number="5",
pages="401-421",
abstract="OBJECTIVE: This study examines the effects of organizational characteristics, including organizational climate and interorganizational coordination, on the quality and outcomes of children's service systems. METHOD: A quasi-experimental, longitudinal design was used to assess the effects of increasing interorganizational services coordination in public children's service agencies. The research team collected both qualitative and quantitative data over a 3-year period describing the services provided to 250 children by 32 public children's service offices in 24 counties in Tennessee. RESULTS: Findings show that organizational climate (including low conflict, cooperation, role clarity, and personalization) is the primary predictor of positive service outcomes (the children's improved psychosocial functioning) and a significant predictor of service quality. In contrast, interorganizational coordination had a negative effect on service quality and no effect on outcomes. CONCLUSIONS: Efforts to improve public children's service systems should focus on creating positive organizational climates rather than on increasing interorganizational services coordination. This is important because many large-scale efforts to improve children's service systems have focused on interorganizational coordination with little success and none to date have focused on organizational climate.<p /> <p>Language: en</p>",
language="en",
issn="0145-2134",
doi="",
url="http://dx.doi.org/"
}