@article{ref1,
title="Alleviating "second victim" syndrome: How we should handle patient harm",
journal="Journal of nursing care quality",
year="2012",
author="Clancy, Carolyn M.",
volume="27",
number="1",
pages="1-5",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="1057-3631",
doi="10.1097/NCQ.0b013e3182366b53",
url="http://dx.doi.org/10.1097/NCQ.0b013e3182366b53"
}