@article{ref1,
title="Customer satisfaction and workplace safety",
journal="Home healthcare nurse",
year="2003",
author="Clark, Kathy",
volume="21",
number="2",
pages="126-127",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0884-741X",
doi="",
url="http://dx.doi.org/"
}