@article{ref1,
title="Recognizing and defusing aggressive patients",
journal="EMS world",
year="2011",
author="Collopy, Kevin T. and Kivlehan, Sean M. and Snyder, Scott R.",
volume="40",
number="11",
pages="36-45",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="2158-7833",
doi="",
url="http://dx.doi.org/"
}