@article{ref1,
title="Fear of conflict: management and ethical costs: wanting to avoid conflict is natural but should not inhibit appropriate behavior",
journal="Healthcare Executive",
year="2012",
author="Hofmann, Paul B.",
volume="27",
number="1",
pages="58, 60-58, 60",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0883-5381",
doi="",
url="http://dx.doi.org/"
}