@article{ref1,
title="Patient aggression: a serious issue requiring a dedicated organisational response",
journal="Medical journal of Australia",
year="2012",
author="McDermott, Brett",
volume="196",
number="3",
pages="154-155",
abstract="Staff safety is improved by clear procedures for managing abuse and assault.<p /> <p>Language: en</p>",
language="en",
issn="0025-729X",
doi="",
url="http://dx.doi.org/"
}