@article{ref1,
title="The client satisfaction questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome",
journal="Evaluation and program planning",
year="1982",
author="Attkisson, C.Clifford and Zwick, Rebecca",
volume="5",
number="3",
pages="233-237",
abstract="An 18-item version of the Client Satisfaction Questionnaire (CSQ-18) was included in an experimental study of the effects of pretherapy orientation on psychotherapy outcome. The psychometric properties of the CSQ-18 in this study were compared with earlier findings. In addition, the correlations of the CSQ-18 with service utilization and psychotherapy outcome measures were examined. Results indicated that the CSQ-18 had high internal consistency (coefficient α = .91) and was substantially correlated with remainer-terminator status (rs = .61) and with number of therapy sessions attended in one month (r = .54). The CSQ-18 was also correlated with change in client-reported symptoms (r = -.35), indicating that greater satisfaction was associated with greater symptom reduction. Results also demonstrated that a subset of items from the scale (the CSQ-8) performed as well as the CSQ-18 and often better. The excellent performance of the CSQ-8, coupled with its brevity, suggests that it may be especially useful as a brief global measure of client satisfaction.<p />",
language="",
issn="0149-7189",
doi="10.1016/0149-7189(82)90074-X",
url="http://dx.doi.org/10.1016/0149-7189(82)90074-X"
}